Refund policy
Last updated: 5 October 2026
Our 30-day return policy
You have 30 days after receiving your order to ask for a return. We accept returns for defective and non-defective new items. To be eligible, an item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need your order number or proof of purchase.
Made-to-measure and customised items
Made-to-measure and customised items are also covered by this policy when they are returned in new, unworn and unused condition with their tags and original packaging. Please use our measuring guide and contact us before ordering if you need help with measurements.
How to return an item
- Tell us first. Use our Return an Item form or email support@a1kilts.com. Items sent back without us being told first will not be accepted.
- We will confirm your request, send you a return number, and provide the mailing address and return instructions. Mail approved returns using those instructions. We do not charge a restocking fee.
- Pack the item in its original packaging. Put your return number, order number and name on a separate sheet of paper inside the parcel. Please don't write on the original packaging.
Damaged, faulty or incorrect items
Please inspect your order when it arrives. If an item is damaged, faulty or not what you ordered, email support@a1kilts.com as soon as possible. Include your order number, a description of the problem, and photos of the item and the packaging so that we can investigate.
A fault means the product is not fit for its intended purpose. If we confirm the problem, we will repair, replace or refund the item at no cost to you, including return shipping.
Items we cannot take back
- Items that have been worn, washed, altered or used, or that are returned without their packaging or tags.
- Items returned without a return number.
Exchanges
We accept exchanges. Start an exchange request through our Return an Item form or email support@a1kilts.com with your order number and the item you would like instead. We will confirm the available options and instructions.
Refunds
When we receive your return we inspect it and email you to say whether the refund is approved. If it is, we refund your original payment method within 10 business days. The original delivery charge is not refunded unless the item was faulty, damaged or incorrect. Your bank or card company may need extra time to show the refund.
If more than 15 business days have passed since we approved your return, please email support@a1kilts.com.
Questions
Email support@a1kilts.com. Related pages: Shipping Policy, Sales & Returns Terms and FAQs.