FAQs
Quick answers to the questions we hear most. If yours isn't here, send us a message and we will help.
Ordering and sizing
Can I use my trouser or jeans size?
No. Please do not use your trouser size. Trousers are measured lower down and usually read smaller. Decide where you will wear your kilt, then measure your waist where the top of the kilt will sit, slightly snug but not tight, as shown in our measuring guide. Your kilt length is measured from that same point down to your knee.
Which measurements do you need?
Waist and kilt length are required. Hip size and fell size are optional but help us get the fit right. Each field on the product page has a "How to measure" guide beside it.
I'm not sure about a measurement. Can you help?
Yes. Email info@a1kilts.com before you order and we will talk you through it. Because made-to-measure kilts cannot be returned for sizing, it is worth checking.
Which tartan can I wear?
Anyone can wear a universal tartan such as Black Watch, Royal Stewart, Pride of Scotland or Flower of Scotland. If you have a Scottish surname, you may prefer your own clan tartan. Many surnames belong to a larger clan, and families often choose the tartan they feel closest to.
Can I change or cancel my order?
Contact us as soon as you can. We can usually update details before production starts. Once your kilt has been cut to your measurements, changes may not be possible. See our Refund Policy and Sales & Returns Terms.
Delivery
How long will my order take?
Made-to-measure kilts are produced after you order. Standard production takes about 1 week (5 to 7 business days), followed by delivery. If you need your order sooner, choose the rush option on the product page. Full details are in our Shipping Policy.
Do you ship internationally?
Yes. We ship to the United States and a growing list of other countries. The countries we currently deliver to are listed in our Shipping Policy. If yours is not listed, please ask us.
When will I get my tracking number?
We email your tracking number to the address on your order as soon as it ships.
Will I have to pay customs or import duties?
See Customs, Duties & Taxes for how duties and import taxes are handled on international orders.
Returns
What is your returns policy?
Ready-made items can be returned within 30 days of delivery in their original condition. Made-to-measure and customised kilts cannot be returned unless they are faulty, damaged or not what you ordered. Read the full Refund Policy or start a return on our Return an Item page.
My order arrived damaged or faulty. What do I do?
Email info@a1kilts.com within 48 hours of delivery with photos of the item and the packaging. We will put it right.
Kilt outfits and accessories
What should I wear with a kilt?
A full outfit usually includes a sporran (the pouch worn at the front, a traditional replacement for pockets), kilt socks with flashes (the small decorative tabs at the top of the sock), a belt and buckle, and a kilt pin. For formal events, add a jacket such as an Argyll or Prince Charlie, a vest and a shirt.
Do you offer wholesale?
Yes. See our Wholesale page.
Still need help?
Email info@a1kilts.com or use our contact form.