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Frequently asked questions

Helpful answers for sizing, delivery, returns and building your Highland outfit.

Select a question to reveal its answer

ORDERING & SIZING

QuestionCan I use my trouser or jeans size?View answer
Answer

No. Kilts sit higher than trousers, so measure your waist at belly-button level. For kilt length, kneel and measure from the floor to your waist. Follow our measuring guide before ordering.

QuestionWhich measurements do you need?View answer
Answer

Waist and kilt length are required. Hip and fell measurements are optional but can help with fit. The product page explains each measurement where it is needed.

QuestionWhich tartan can I wear?View answer
Answer

You can choose a universal tartan such as Black Watch, Royal Stewart, Pride of Scotland or Flower of Scotland. If you have a Scottish surname, you may prefer a clan tartan. Choose the tartan that feels right for you.

QuestionCan I change or cancel my order?View answer
Answer

Contact us as soon as possible. We can usually update details before production begins, but changes may not be possible once work has started. See our Refund Policy for return information.

DELIVERY

QuestionHow long will delivery take?View answer
Answer

Standard delivery is estimated at 9–22 business days. For made-to-measure items, this estimate starts after payment and complete measurements are received. Availability, production, holidays and carrier delays can affect the date.

QuestionWhere do you ship?View answer
Answer

We currently ship to addresses in the United States only. Standard shipping is free within the United States. Read the full Shipping Policy.

QuestionWhen will I receive tracking?View answer
Answer

We email tracking details to the email address on your order as soon as your parcel has shipped. You can also check your order status through your account.

RETURNS & EXCHANGES

QuestionWhat is your returns policy?View answer
Answer

We accept returns of defective and non-defective new items within 30 days of delivery. Items must be unworn, unused, with tags and in original packaging. We also accept exchanges. Read the Refund Policy for the full process.

QuestionMy order arrived damaged or incorrect. What should I do?View answer
Answer

Email support@a1kilts.com as soon as possible with your order number and photos of the item and packaging. We will review the issue and arrange the appropriate solution.

QuestionHow do I start a return or exchange?View answer
Answer

Use our Return an Item page or email us with your order number. We will provide a return number, mailing address and instructions for approved returns.

KILT OUTFITS & SUPPORT

QuestionWhat should I wear with a kilt?View answer
Answer

A complete outfit often includes a sporran, kilt socks and flashes, a belt and buckle, and a kilt pin. For formal occasions, add a jacket such as an Argyll or Prince Charlie, a vest and a shirt.

QuestionCan you help me choose or measure?View answer
Answer

Yes. Email support@a1kilts.com or use our contact form. We can help you understand measurements, tartan choices and outfit options before you order.

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