Return an Item
We want you to be happy with your order. Please read our Refund Policy first, then use the form below. We will reply with a return number and instructions.
Before you return anything
- Made-to-measure and customised kilts cannot be returned for sizing or change of mind, so please measure carefully and use our measuring guide.
- If your order arrived damaged, faulty or not as ordered, email info@a1kilts.com within 48 hours of delivery with photos of the item and the packaging. We cannot investigate without them.
- Ready-made items can be returned within 30 days of delivery if they are unworn, unused, and in their original packaging with tags.
How to return an item
- Tell us first. Complete the form below or email info@a1kilts.com. We will not accept a parcel we have not been told about.
- Get your return number. We confirm your request and send a return number.
- Pack it carefully. Use the original packaging. Write your return number, order number and name on a separate sheet of paper and put it inside the parcel. Please don't write on the original packaging.
- Send it back. Ship to: H No 78, Old Rifle Range Road, Chuburji Park, Lahore 54000, Pakistan. Keep your tracking number until we confirm that we have received it.
- Get your refund. Once we have received and inspected your return, we email you. Approved refunds go back to your original payment method within 10 business days. Your bank may need a little longer to show it.
Return form
Fill in as much as you can. If you have photos, reply to our confirmation email and attach them.