Sales & Returns Terms

Last updated: 5 October 2026

These Sales and Returns Terms apply to every order you place on a1kilts.com. By placing an order you confirm that you have read and agree to them. They work together with our Terms of Service, Shipping Policy, Refund Policy and Privacy Policy. "We", "us" and "A1 Kilts" mean the business that runs this store.

1. Product descriptions and prices

• We take care to describe our products and prices correctly. We may cancel an order if there is a material error in the description or price, and we will tell you and refund anything you have paid.
• Prices are shown in US dollars. Standard shipping is free for the destinations listed in our Shipping Policy; sales tax, duties, or import charges may apply depending on destination.
• Sizes, weights and dimensions are approximate. Tartan and fabric colours depend on your screen, so the colour you see may differ slightly from the product.
• All items are subject to availability. If something you ordered is unavailable, we will tell you as soon as possible and offer a suitable alternative or a refund.

2. Acceptance of your order

• Completing checkout is an offer to buy. We accept your order when we confirm it and begin production or dispatch.
• We email you to confirm that we have received your order.
• Ownership of the goods passes to you when we have received payment in full and the goods have been delivered.

3. Our right to refuse or cancel an order

We may refuse or cancel an order, whether or not payment has been taken, if:

• we do not have enough stock or material to make it;
• we cannot deliver to your address;
• an item was listed at the wrong price because of an error; or
• we reasonably suspect fraud.

If we refuse or cancel your order we will tell you by email and refund any money taken as soon as reasonably possible.

4. Payment and fraud prevention

• Card payments are subject to authorisation by your card issuer. Payment details are handled by our secure payment provider; we do not store full card numbers.
• To prevent fraud we may check the name, address and other details you give us against appropriate databases, and we may ask you for further proof of identity before we ship.

5. Made-to-measure orders

• Waist, kilt length and other measurements are chosen by you. Please follow our measuring guide and check them before you pay.
• Once your kilt has been cut to your measurements, we may not be able to change it. Contact us straight away if you need to correct a detail.
• Made-to-measure and customised items are covered by the return conditions in our Refund Policy. Please check your measurements carefully before ordering.
• Surcharges for larger sizes and longer lengths are shown on the product page and added to your order. Rush requests are subject to our confirmation before they are accepted.

6. Delivery

• Standard shipping is free for the destinations listed in our Shipping Policy. Delivery timescales are set out in that policy.
• We deliver to the address you give when you order. Please check it carefully, because we cannot be responsible for a parcel delivered to an incorrect address that you supplied.
• Risk of loss or damage passes to you when the goods are delivered to your delivery address.
• We deliver to the selected markets listed in our Shipping Policy. Standard shipping is free, and the delivery estimate is set out in that policy.

7. Cancelling and returning

• You can ask to cancel an order before we start making it. Email us as soon as possible.
• We accept returns of defective and non-defective new items within 30 days of delivery, subject to the original-condition requirements and return process in the Refund Policy. We also accept exchanges.
• If you cancel or return an item, we refund the price you paid to your original payment method. If the item is not returned in the condition it was delivered in, we may reduce the refund to reflect any loss in value.

8. Damaged, faulty or incorrect goods

Please tell us as soon as possible by emailing support@a1kilts.com with photos of the item and its packaging. We will repair, replace or refund, as appropriate.

9. Events beyond our control

We are not liable for a delay or failure to deliver caused by something outside our reasonable control, such as severe weather, industrial action, carrier or customs delays, supply problems or government action. We will keep you informed and carry out the order as soon as we reasonably can.

10. Complaints

If you have a complaint, please email support@a1kilts.com with your order number and we will respond as soon as we can. We would like the chance to put things right.

11. Notices, changes and governing law

• Notices to us should be sent in writing to support@a1kilts.com.
• We may update these terms. The terms in force when you placed your order apply to it.
• Governing law and how disputes are handled are set out in our Terms of Service.